As a real estate agent, there is nothing more important than having high customer service skills. Being able to provide great customer service attracts repeat customers and clients. Bad customer service is the quickest way to turn away a potential property buyer or seller.
Here are some ways that you can use good customer service skills in real estate.
- Treat each client and/or customer the way you want to be treated.
Remember the golden rule when it comes to working with clients! Too many real estate agents focus only on getting the sale or closing the deal rather than treating their clients with respect from start to finish, ultimately leading to a more trustworthy relationship being built.
- Never assume
Don’t assume anything about the person you are meeting with, whether gender, age, or financial situation. Valuing the person’s property means you should be willing to look at any option possible and never assume that a certain price range will not work for them.
- Answer quickly.
The quicker you respond to all inquiries, phone calls, texts, and emails, the better. It shows a lot when you can do this, as it indicates that they are important.
- Make a conscious decision not to interrupt others while they are talking.
When we learn how to be a good listener, we can build stronger customer relationships. You would be amazed at how powerful this simple active listening method is in landing the best clients!
- Be sincere and honest in all your dealings with clients/customers.
This is the most important of all the tips for using great customer service skills in real estate. Honesty, sincerity, and integrity will get you far in this business because it differentiates you from others.
Offer great customer service from start to finish and stay positive throughout buying or selling a property. A good attitude will make all the difference in how you treat others in this competitive field!